Frequently Asked Questions
Answers to all your questions about 90jj
From opening an account to withdrawing funds via bKash — every question you have about using 90jj is answered on this single page.
90jj is a trusted online betting and live casino platform in Bangladesh. Our players come to support every day with a range of questions — how to open an account, how quickly deposits are processed via bKash or Nagad, what the bonus terms are, or how to play safely. This page has detailed answers to all of those questions, organised into five topic-based sections. If you cannot find the answer to your question here, our 24/7 live chat support is always by your side.
Section 01
Account and Registration
To open an account at 90jj, you only need an active mobile number and a valid email address. The registration process is entirely online and can be completed in just a few minutes. It is important to provide accurate information during registration, as identity verification may be required at the time of withdrawal.
No, under 90jj's rules each person may hold only one account. Opening multiple accounts using the same mobile number, email, or payment method is strictly prohibited. Violations may result in account suspension and forfeiture of the balance.
First, make sure you are entering the correct mobile number and password. If you have forgotten your password, use the "Forgot Password" option on the login page. If the problem persists, contact 90jj's 24/7 live chat support directly — our team will assist you quickly in English.
90jj is for users aged 21 and above only. Account registration by minors is strictly prohibited. If an age verification request is made, a valid identity document must be submitted. Ensuring responsible gaming is our top priority.
Yes, you can update your email and contact details from the profile settings after logging in to your account. However, if you need to change your registered mobile number or name, please contact the support team. After identity verification is completed, changes to certain details may require additional verification.
Section 02
Deposits and Withdrawals
90jj currently accepts deposits via bKash, Nagad, Rocket, and bank transfer. These methods are widely available across all major cities and rural areas of Bangladesh. The minimum deposit amount for any method is ৳300.
Deposits made via bKash and Nagad are usually credited to your account instantly. Occasionally a delay of a few minutes may occur due to network issues. If your account is not credited within 15 minutes, contact live chat with your deposit receipt.
Withdrawals at 90jj are processed very quickly — funds typically reach your bKash, Nagad, or Rocket account within 1 hour. Bank transfers may take slightly longer. The minimum withdrawal amount for any method is ৳800.
90jj does not charge any additional fees on deposits or withdrawals. However, bKash, Nagad, or your bank may apply their own transaction charges — please contact the relevant payment service for details on those.
It may be possible to cancel a withdrawal request before processing has begun. If you want to cancel quickly, contact live chat support immediately. Once processing has started, cancellation is generally not possible.
Yes, making your first deposit at 90jj by any method gives you the chance to receive up to a 150% welcome bonus of up to ৳15,000. This applies to all methods — Nagad, bKash, Rocket, or bank transfer. See the bonus section for full terms and conditions.
Section 03
Games and How to Play
To bet on BPL or any cricket match, go to the cricket section of 90jj. Select a match, then choose your preferred odds from the available markets (match winner, total runs, wickets, etc.). Enter your stake in the bet slip and confirm. Both live betting and pre-match options are available.
RTP (Return to Player) is the percentage of total wagers that a game theoretically returns over the long term. For example, a 95% RTP means an average of ৳95 is returned for every ৳100 wagered — but this is an average across millions of spins, so results vary each session. All slot games at 90jj are powered by certified random algorithms.
Yes, all 90jj games — slots, live casino, cricket betting — are fully optimised for mobile browsers. You can play easily from any Android or iOS device without downloading a separate app. For the best experience, use a stable internet connection.
Yes, 90jj has many popular slot games including Fortune Tiger by PG Soft and Gates of Olympus by Pragmatic Play. Aviator by Spribe and games by JILI such as Fortune Gems, Super Ace, and Mega Fishing are also available. Visit the slots section to find your preferred game easily.
If the connection drops, the game's server-side state is preserved. When you reconnect, you can continue from where you left off. If a bet in a live game was already confirmed, it is recorded on the server and the result is determined accordingly. If you notice any discrepancy, let us know via live chat.
Section 04
Bonuses and Promotions
90jj offers a 150% welcome bonus on your first deposit, up to a maximum of ৳15,000. For example, depositing ৳5,000 lets you start playing with a total of ৳12,500. A 25x wagering requirement must be met before the bonus can be withdrawn.
A 25x wagering requirement means the bonus amount must be wagered 25 times before it becomes withdrawable. For example, if you receive a ৳3,000 bonus, you need to place a total of ৳75,000 in bets — which can be spread across multiple games. Your progress is visible in real time on the bonus dashboard in your account.
No separate registration is needed for 90jj's VIP program — tiers are earned automatically through regular play. There are five tiers: Bronze, Silver, Gold, Platinum, and Diamond. The higher your tier, the greater your weekly cashback — starting at 0.2% at Bronze and going up to 1.2% at Diamond.
VIP cashback is calculated weekly and credited directly to your account on a set day. The cashback rate depends on your current VIP tier. Diamond members receive up to 1.2% cashback per week. Cashback is generally available with a low wagering requirement.
Most bonuses can be used on 90jj's slots, live casino, and other games. However, some promotions may have restrictions on specific games or sections. Check the detailed terms of each bonus on the bonus page in your account, or ask via live chat.
Section 05
Security and Responsible Gaming
Yes, 90jj uses SSL (Secure Socket Layer) encryption technology to keep all data secure. Your personal information and transactions are transmitted through fully encrypted channels. No personal information is shared with third parties.
90jj takes responsible gaming very seriously. If you feel your gaming habits are getting out of control, visit our responsible gaming page to set deposit limits or activate self-exclusion. Our 24/7 live chat support team will assist you confidentially on this matter.
When self-exclusion is activated, you will not be able to log in to your account or place bets for the specified period. You can request this via live chat or by emailing [email protected]. Choose the option that suits your needs — a short break (7 days), a medium-term break (1 month), or a longer-term break.
If you notice an unauthorised login or suspicious transaction, change your password immediately and notify 90jj support. Our security team will investigate promptly and take the necessary action. Use a strong password for your account and never share it with anyone.
All games at 90jj run on software from reputable game providers (Pragmatic Play, PG Soft, JILI, Spribe), which use certified Random Number Generators (RNG). This ensures that the outcome of every spin or bet is completely impartial and free from any predetermination. No result can be manipulated.
Yes, 90jj's support team provides full assistance in English and is active 24 hours a day, 7 days a week. Responses via live chat are typically very fast. You can also contact us by email: [email protected].
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